FAQ

 

How long does production and shipment take?

All bags are for PRE-ORDER only. Items typically take 7-10 WORKING DAYS to process. Upon shipment, transit takes 2-5 days depending on our local carrier and destination.​

How much is the Shipping Fee?

Php140.00 shipping fee nationwide. 

RETURNS/EXCHANGE

Please choose carefully the size, color, font and embroidery of your bag as the products are for made to order. We are unable to offer returns on items due to change of mind but if the items you receive are damaged, incorrect or lost then replacements or refunds will be issued. Please email us at heliosphilippines@yahoo.com if you have any problems with your items that you have received. 
PLEASE TAKE NOTE: Helios Philippines does not hold any responsibility for items that are delayed, lost, stolen, or heavily damaged in transit.